Posted: Thursday, October 26, 2017 6:28 PM
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is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.
The Solon Reservations located at 31225-A Bainbridge Road, Solon, Oh 44135 is currently hiring a Reservations Clerk - Full Time On Site (JOB FAIR NOV 2, 2017).
Responsibilities include: 31225 Bainbridge Road, Solon, OH 44135 We are recruiting for the following upcoming training classes: Class Start Date: Wednesday, November 15 -- Training is for a total of 5 weeks. Training Class Schedule: This class will be held from Wednesday through Saturday (with Sunday, Monday and Tuesday off) for the first 4 weeks of training. Class will be scheduled for 8:30am – 7:00pm. Week 5 of training will have a schedule that will vary. We are open from 6am - 11p seven days a week. Class Start Date: Saturday, November 18 -- Training is 5 weeks. Training Class Schedule: This class will be held from 10:00am – 8:30pm Saturday through Tuesday (with Wednesday, Thursday and Friday off) for the first 4 weeks of training. Week 5 of training will have a schedule that will vary. We are open from 6am - 11p seven days a week. We are open from 6am - 11p seven days a week. Anticipated Shift After Completion of Training: Schedules will be 2:30pm - 11pm and will include weekends. If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! Our hourly rate is $11.00 with many opportunities to add to your paycheck based on your performance. Compensation includes paid training, competitive salary and incentives. We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more. Job Summary Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=170029TR
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• Location: Dayton, Downers Grove, IL
• Post ID: 51994722 dayton